Fregix runs on a simple monthly subscription with a one time onboarding fee, and it is priced well below the international freight software platforms Pakistani forwarders are usually quoted. Because Fregix is built in Pakistan for this market, the pricing is set against what a local SME forwarder can actually afford rather than against enterprise Western budgets. Contact the Fregix team for a quote based on your inquiry volume and the size of your agent network.

No. Fregix costs a fraction of what international freight platforms charge, and it does not carry the licensing, implementation and consultant costs that come with enterprise systems. Those platforms are priced for global forwarders with dedicated IT budgets. Fregix is priced for the Pakistani and Gulf SME forwarder, which is exactly who it was built for.

Because Fregix is not a self service tool that you sign up for and then work out alone. Onboarding covers connecting Fregix securely to your actual email infrastructure, mapping your agent network, configuring your margin rules and matching your quotation branding and format. This is hands on engineering work on your specific setup, and it is the reason Fregix works properly from the first week rather than needing months of tuning.

For most SME forwarders a single additional shipment won per month more than covers the subscription. Set the cost against one pricing executive's salary and the comparison is not close, because Fregix costs a fraction of one hire while roughly doubling how many inquiries your existing team can process. The forwarders who gain the most are precisely the small and mid sized ones who cannot afford to add headcount every time inquiry volume rises.

No. Fregix operates on monthly rolling contracts with no long term commitment. If it stops delivering value you stop paying. We would rather earn the renewal every month than hold anyone inside an annual agreement.

Most forwarders are live within days rather than months, because there is nothing to migrate. Onboarding connects Fregix to your existing inbox, maps your agent network and configures your margin rules and quote format. Your team keeps working exactly as they did the week before, and the difference they notice is that the agent emails and rate comparisons have already been done for them.

Fregix connects to your inbox through standard authenticated protocols, either IMAP/SMTP or the Microsoft Graph API, which are the same mechanisms used by every enterprise email tool your business already trusts. Data is encrypted in transit and at rest, and infrastructure runs on AWS, the same cloud platform used by banks and global logistics companies. Your rates, your agent relationships and your client list remain yours alone.

No, and this is the question we are asked most often. Every Fregix customer runs in a logically isolated environment. Your agent list, your buying rates, your margins and your client names are never pooled, aggregated, benchmarked or shared with any other forwarder using Fregix, including forwarders in your own city working the same lanes. Your agent network is the most valuable asset your business owns, and Fregix is built on the principle that it stays entirely yours.

For Microsoft 365 clients, no password is ever shared with Fregix. Access is granted through Microsoft's own OAuth consent framework, which issues a revocable token rather than exposing credentials. For standard IMAP/SMTP accounts, connection credentials are stored encrypted and are used solely to send and receive on your behalf. Wherever your provider supports application specific passwords or OAuth, we configure that during onboarding rather than using your main account password.

Fregix staff do not browse your mailbox. When you raise a support issue, our team works with you online, and your own staff open the relevant message on their screen while we walk through it together. That means you decide what is shown, you are present for the whole session, and nothing is reviewed without a member of your team in the room. Support is something we do alongside you rather than something that happens quietly inside your inbox.

Yes, immediately and without contacting us. Microsoft 365 customers can revoke Fregix's access at any time from their own Microsoft admin console, and the connection stops the moment they do. IMAP customers can revoke access by changing the connection credentials. You are never in a position where a vendor holds access you cannot withdraw yourself.

Your data is yours and it leaves with you. On cancellation you can request an export of your records, and Fregix will delete your data from its systems on request within an agreed period. There is no arrangement where your quotation history or agent information is held hostage to keep you subscribed. Fregix runs on monthly rolling contracts precisely because we would rather earn the renewal.

Quotation automation is what is live today, and it is where forwarders feel the pain most immediately. Fregix is being built as a complete operating layer for freight forwarding. Shipment and booking coordination is in development now, with finance and invoicing, documentation and a WhatsApp client communication layer planned to follow.

Quotation automation is what is live today, and operations and accounting are in active development as the next stages of the platform. The Fregix vision is straightforward. Every repetitive manual task in a freight forwarding business, from booking coordination and document collection through to invoicing and profitability, should be automated so that your team's time goes into moving more shipments rather than into paperwork. Fregix is building toward that layer by layer, and each stage is developed with input from customers already running the platform.

The operations stage automates everything that happens after a quote is accepted. That includes sending the booking confirmation to the shipper, managing the conversation between shipper, consignee and agent from one automated thread, requesting shipment documents such as the packing list, commercial invoice and bill of lading, and pushing status updates and delay alerts to every party at each milestone. The aim is that a shipment moves from booking to delivery without your operations team having to chase anyone by hand.

The finance stage generates the client invoice automatically from the shipment record the moment a shipment closes, calculates the agent payable from the booking rates and shows the profit on that shipment the same day rather than at month end. It is being built to handle multiple currencies across the Pakistan, China, UAE, UK and USA corridors, to track outstanding invoices with automatic reminders, and to export cleanly into the accounting software you already use.

Yes. WhatsApp is on the Fregix roadmap and is a priority for the Pakistan market specifically. In Pakistan and the Gulf, clients ask for shipment updates on WhatsApp far more often than by email. The planned WhatsApp layer will use the official WhatsApp Business API to send booking confirmations, milestone updates and documents to clients automatically, and to answer client status queries instantly. It is not live yet.

Customs documentation and compliance are part of the Fregix roadmap and are not available yet. The planned direction covers document checklists by origin, destination and cargo type, draft bill of lading generation from the shipment record and validation of commercial invoices before submission. We would rather tell you plainly what is live today than sell a roadmap as a finished product.